In terms of operations a tow company can provide a full range of services from towing compact cars to tractor-trailers. The type of service that the tow company can handle depends on the size of their service fleet. The fleets can range from light service trucks to large heavy-duty trucks. Some operations may own specialty mobile trucks that are used at the breakdown site for minor repair work or related auto servicing including vehicle lockouts, gas delivery, battery jump starting, flat tire fixes, etc. The service trucks are usually fully equipped with air compressors, generators, full sets of tools, air brake hoses, lines, fittings, valves, maxi chamber, welding torches, etc. Larger trucks can average from a 16-ton uner-reach type up to heavy-duty trucks that can handle up to 110 tons. These large units are capable of towing large trucks motor homes, tractor-trailer units, and heavy equipment. Often 30-ton flatbed trailers are attached to the tow truck, which enables them to hauld units such as buses, fire trucks, and airplane fuselages to name a few.

A new technique of air cushion recovery is now becoming more popular. When utilizing this new technology a loaded overturned trailer can be set upright without the costly offloading of the cargo. Due to the new technology and the state of the art equipment employees need to be trained in handling all types of tow jobs. Drivers need to be experienced in driving skills but also trained professionals and knowledgeable in the business.

The radius of operation for a towing firm can vary considerably. Small independent firms often limit their radius to 50 miles while larger firms offer local as well as long distance towing. A dispatcher and staff are usually on duty to serve the public 24 hours a day, 7 days a week, most holidays, and in any type of weather conditions.

Many towing locations also include a storage yard. The storage yards are usually well lit, fenced, and often barb wired for security. Cars, trucks, boats, jet-skis, RV's, trailers and other large items can be stored. Some facilities have secure warehouse storage and even container storage where custoemrs can store their items for a monthly fee.